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Privacy Policy

Raahat Healing Last updated: August 28, 2026

Raahat Healing ("Raahat," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website www.raahathealing.in (the "Website"), when you book a Service, purchase a Product, or otherwise interact with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.

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1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly:

  • Name, phone number, email address, and billing/shipping address

  • Payment information (processed securely via third-party payment gateways; we do not store full card details)

  • Booking details, session preferences, and, where you choose to share it, information about your health, emotional wellbeing, or personal circumstances relevant to your session

  • Communications you send us via email, WhatsApp, contact forms, or phone

  • Any content you submit through reviews, testimonials, or the "Contact Us" form

b) Information collected automatically:

  • IP address, browser type, device information, and general location

  • Website usage data such as pages visited, time spent, and referral source, collected via cookies and similar technologies (including those used by our website platform, Wix)

c) Information from third parties:

  • Booking and payment confirmations from our booking system and payment gateway providers

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2. How We Use Your Information

We use your information to:

  • Schedule, conduct, and follow up on healing sessions and consultations

  • Process and fulfil Product orders, including shipping and delivery

  • Process payments and issue receipts/invoices

  • Communicate with you regarding bookings, orders, appointment reminders, and customer support

  • Improve our Website, Services, and Products

  • Send you updates, offers, or newsletters, where you have opted in (you may unsubscribe at any time)

  • Comply with legal and regulatory obligations

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3. Sensitive Information Shared During Sessions

Information you share during a session regarding your emotional, physical, or mental wellbeing is treated with the highest degree of confidentiality. It is used solely to provide you with a safe and personalized session and is not shared with third parties, except:

  • Where required by applicable law; or

  • Where necessary to protect your safety or the safety of others.

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4. Sharing of Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate the Website, process payments, manage bookings, or fulfil Product shipping (e.g., payment gateways, courier partners, Wix as our website host)

  • Legal and regulatory authorities, where required by law, court order, or to protect our legal rights

  • In connection with a business transfer (such as a merger or acquisition), subject to confidentiality obligations

We do not share health-related or session-related information with third parties for marketing purposes.

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5. Cookies

Our Website, built on the Wix platform, uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

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6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Session-related notes, where kept, are retained only as long as reasonably necessary for continuity of care.

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7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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8. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to our legal and record-keeping obligations

  • Withdraw consent to marketing communications at any time

  • Raise a concern regarding how your information is handled

To exercise any of these rights, please contact us using the details below.

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9. Children's Privacy

Our Website and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental/guardian consent.

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10. Third-Party Links

Our Website may contain links to third-party sites (such as WhatsApp or social media platforms). This Privacy Policy does not apply to those third-party sites, and we encourage you to review their respective privacy policies.

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11. International Visitors

While our Services are available to clients worldwide (online sessions), our business is based in India, and your information may be processed and stored in India in accordance with applicable Indian data protection laws.

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted here with a revised "Last updated" date.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Raahat Healing B-208, The Greater Good Commercial Complex, Near Nyati Estate, Mohammadwadi, Pune, Maharashtra – 411060

Phone: +91-9970233377

Email: malinimalhi@gmail.com

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