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Cancellation & refund Policy

Raahat Healing Last updated: August 28, 2026

At Raahat Healing, we prepare and personalize each session and each Product order specifically for you. Please read this Cancellation & Refund Policy carefully before booking a Service or placing an order, as it forms part of our Terms and Conditions.

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1. No Cancellations Once an Order Is Placed

Once an order for a Product or a booking for a Service is placed and confirmed, it cannot be cancelled. By completing a booking or checkout, you acknowledge and agree that:

  • All bookings and orders are final at the point of confirmation;

  • No cancellation requests will be accepted after an order/booking is placed, regardless of the reason;

  • No refunds will be issued for cancellation requests made after an order/booking is confirmed.

We recommend you review your session selection, date/time, and Product order carefully before completing payment.

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2. Rescheduling of Sessions

While cancellations are not permitted, we understand that circumstances can change. Rescheduling of a booked Service session may be considered on a case-by-case basis, subject to the following:

  • Reschedule requests must be sent to us at least 24 hours before the scheduled session time via WhatsApp (+91-9970233377) or email (malinimalhi@gmail.com).

  • Rescheduling is subject to slot availability and may only be permitted once per original booking.

  • No-shows or requests made after the 24-hour window will be treated as a completed session, and no refund or reschedule will be offered.

  • Rescheduling does not apply to Product orders.

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3. Refunds

As a general rule, amounts paid for Services and Products are non-refundable, except in the following limited circumstances:

  • Service unavailability: If we are unable to conduct a booked session due to reasons within our control (e.g., practitioner unavailability), we will offer you a choice of a rescheduled session or a full refund of the amount paid for that session.

  • Damaged or defective Products: If you receive a Product that is damaged in transit or materially defective, please contact us within 48 hours of delivery with photographic evidence at malinimalhi@gmail.com. Upon verification, we will offer a replacement or refund at our discretion.

  • Duplicate or erroneous payment: If you are charged more than once for the same order due to a technical error, the duplicate amount will be refunded upon verification.

Refunds, where applicable, will be processed to the original mode of payment within 7–10 business days of approval.

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4. Change of Mind

We do not offer cancellations, exchanges, or refunds for change of mind, incorrect selection of session type/date, or dissatisfaction with the outcome of a holistic/wellness session, given the personalized and experiential nature of our Services.

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5. Shipping-Related Issues (Products)

  • Please ensure your shipping address and contact details are accurate at the time of ordering. We are not responsible for delays or non-delivery caused by incorrect address information provided by you.

  • In case a Product order is lost in transit or significantly delayed beyond the estimated delivery window, please contact us so we can investigate and assist with a resolution, which may include a replacement or refund at our discretion.

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6. How to Reach Us

For any reschedule requests, or to report a damaged/defective Product or a payment issue, please contact us within the timeframes noted above:

Raahat Healing

Phone / WhatsApp: +91-9970233377

Email: malinimalhi@gmail.com

Address: B-208, The Greater Good Commercial Complex, Near Nyati Estate, Mohammadwadi, Pune, Maharashtra – 411060

7. Changes to This Policy

We may revise this Cancellation & Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your booking or order shall apply to that transaction.

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